Terms of Service

Effective date: June 27, 2026

Service provider: [LeadSnapback legal entity name], doing business as LeadSnapback (“LeadSnapback,” “we,” “us,” or “our”).

Customer: The business, organization, or individual that creates an account, signs up for a trial, accesses the dashboard, or uses the Services (“Customer,” “you,” or “your”).

1. Acceptance of these Terms

By creating an account, checking an acceptance box, accessing the dashboard, using LeadSnapback, or authorizing LeadSnapback to send or manage messages for your business, you agree to these Terms of Service and any policies referenced in them.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Services.

2. What LeadSnapback does

LeadSnapback provides missed-call recovery and lead follow-up tools for home-service businesses and similar local businesses. The Services may include missed-call intake, text message follow-up, lead capture, dashboard access, lead status tracking, message history, alerts, integrations, and related support.

LeadSnapback is designed to help you respond to people who have already contacted your business or requested information. LeadSnapback is not a cold outreach platform, lead marketplace, telemarketing platform, emergency dispatch system, or replacement for your normal phone, email, CRM, or customer service process.

3. Business use and eligibility

The Services are intended for business use. You must be at least 18 years old and legally able to enter contracts. You may not use the Services if you are barred from doing so under applicable law or if we previously suspended or terminated your account for compliance, fraud, abuse, or security reasons.

4. Accounts and dashboard access

You are responsible for keeping your login credentials confidential and for all activity under your account. You agree to provide accurate business information, phone numbers, contact details, billing information, service areas, and message settings.

You are responsible for reviewing dashboard activity, lead records, messages, opt-outs, and alerts. You must promptly notify us if you believe your account has been compromised or used without authorization.

5. Permitted use

You may use the Services only to respond to inbound calls, missed calls, voicemail inquiries, website quote requests, existing customer communications, or other customer-initiated inquiries related to your business.

You may not use the Services for:

• Cold SMS, cold calling, spam, or unsolicited marketing.
• Purchased, rented, scraped, appended, or third-party lead lists.
• Lead blasting, mass messaging, affiliate offers, political messaging, or unrelated promotions.
• Messages to people who did not contact your business or otherwise provide legally valid permission.
• Deceptive, fraudulent, harassing, threatening, illegal, or carrier-prohibited content.
• False claims about licensing, insurance, pricing, warranties, emergency response, government affiliation, or service availability.

6. SMS, calls, consent, and messaging compliance

You are solely responsible for determining whether you have all legally required consent, authorization, and lawful basis to send SMS, MMS, voice, email, or other communications to each recipient through or in connection with the Services.

You agree to comply with all applicable laws, regulations, and industry rules, including the Telephone Consumer Protection Act, FCC rules, state telemarketing and mini-TCPA laws, privacy laws, CTIA guidelines, mobile carrier requirements, 10DLC/A2P registration rules, and messaging-provider policies.

A missed call, voicemail, form submission, or other inbound inquiry may not always be sufficient consent for every type of message. Messages sent through LeadSnapback must be directly related to the person’s inquiry, service request, quote request, appointment request, or existing customer relationship unless you have obtained all legally required marketing consent.

You must not use LeadSnapback to send unrelated promotional texts, discount campaigns, newsletters, reactivation campaigns, or marketing blasts unless your use is lawful and expressly approved by LeadSnapback in writing.

Opt-outs and required message language

You must honor all opt-out requests immediately. LeadSnapback may provide automated opt-out handling for standard keywords such as STOP, UNSUBSCRIBE, CANCEL, END, or QUIT, but you remain responsible for making sure opted-out recipients are not contacted again except as permitted by law.

LeadSnapback may suppress, block, or refuse to send messages to numbers that have opted out, generated complaints, triggered carrier concerns, or appear to create compliance risk. You agree to include, or allow LeadSnapback to include, appropriate opt-out language such as “Reply STOP to opt out.”

Message delivery

SMS and messaging delivery depends on third-party carriers, aggregators, networks, recipient devices, filtering systems, and messaging providers. We do not guarantee that any message will be delivered, received, opened, or responded to within any particular time. Messages may be delayed, blocked, filtered, or rejected.

7. Customer data and privacy

“Customer Data” means lead records, call information, contact details, message content, message history, notes, business information, user information, and other data submitted to or generated through your use of the Services.

As between you and LeadSnapback, you retain ownership of your Customer Data. You grant LeadSnapback a limited license to process, store, transmit, display, secure, back up, analyze, and use Customer Data as needed to provide, support, maintain, secure, troubleshoot, and improve the Services.

You are responsible for providing any required privacy notices to your customers and for ensuring that your collection, upload, and use of personal information through the Services complies with applicable law. You must not submit sensitive personal information unless the Services are specifically designed and approved for that use.

LeadSnapback may use aggregated, anonymized, or de-identified data for analytics, security, product improvement, benchmarking, and business purposes, provided it does not identify you or any individual.

Your use of the Services is also subject to our Privacy Policy, available at https://leadsnapback.com/privacy.html.

8. Trials, fees, billing, and taxes

Unless otherwise stated in a written order form or agreement, LeadSnapback’s current introductory pricing is $49.99 for the first month, then $99.99 per month after the first month.

By signing up for a paid plan or trial, you authorize LeadSnapback or its payment processor to charge your payment method for recurring fees, usage charges, taxes, and other amounts due. Fees are billed in advance unless otherwise stated.

Fees are non-refundable except as required by law or expressly stated in writing by LeadSnapback. We may change pricing or plan terms by giving notice before the change applies to your next billing period. You are responsible for applicable taxes, except taxes based on LeadSnapback’s income.

If payment fails, we may suspend or limit access to the Services until amounts due are paid.

9. Service availability, integrations, and third parties

The Services may rely on third-party providers, including telecommunications carriers, messaging providers, hosting providers, payment processors, analytics tools, and integration partners. We are not responsible for third-party outages, carrier filtering, network failures, delayed delivery, disabled integrations, or provider policy changes.

LeadSnapback may modify, update, suspend, or discontinue features at any time. We will try to avoid unnecessary disruption, but we do not guarantee uninterrupted or error-free service.

10. Not an emergency service

LeadSnapback is not an emergency dispatch system, 911 service, alarm monitoring service, life-safety system, or emergency notification system. You must not represent that LeadSnapback can be used for emergency response or urgent dispatch.

You are solely responsible for monitoring your phone lines, dashboard, email, voicemail, and other communication channels and for responding to urgent or emergency service requests. If a person is experiencing an emergency, they should call 911 or the appropriate emergency service provider.

11. Suspension and termination

You may stop using the Services at any time. Cancellation procedures may be provided in the dashboard, by written notice, or through another process we provide.

We may suspend or terminate your account, message sending, integrations, phone numbers, or access to the Services if we reasonably believe that your use violates these Terms, applicable law, carrier rules, messaging-provider policies, privacy obligations, security requirements, or creates legal, compliance, deliverability, security, or reputational risk.

Upon termination, your right to use the Services ends. We may retain Customer Data as required or permitted by law, for backups, dispute resolution, compliance, fraud prevention, security, or legitimate business purposes.

12. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, LeadSnapback disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation.

LeadSnapback does not guarantee that you will recover leads, book jobs, increase revenue, obtain a specific return on investment, or avoid missed opportunities. Any examples, demos, sample leads, or marketing statements are illustrative only.

13. Limitation of liability

To the fullest extent permitted by law, LeadSnapback will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including lost revenue, lost leads, lost business, lost goodwill, message delivery failures, carrier blocking, data loss, or business interruption.

To the fullest extent permitted by law, LeadSnapback’s total liability for all claims relating to the Services or these Terms will not exceed the amounts you paid to LeadSnapback for the Services during the three months before the event giving rise to the claim, or $100, whichever is greater.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

14. Indemnity

You agree to defend, indemnify, and hold harmless LeadSnapback, its owners, officers, employees, contractors, service providers, and agents from and against claims, penalties, fines, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your use or misuse of the Services.
• Your message content, recipient lists, customer communications, or business practices.
• Your failure to obtain or maintain legally required consent.
• Your failure to honor opt-outs or comply with messaging laws, carrier rules, or privacy laws.
• Your violation of these Terms or applicable law.
• Your products, services, estimates, appointments, jobs, customer disputes, or contractor obligations.

15. Intellectual property

LeadSnapback and its software, designs, dashboard, workflows, logos, trademarks, content, documentation, and technology are owned by LeadSnapback or its licensors. These Terms do not transfer any ownership rights to you.

You may not copy, modify, reverse engineer, scrape, resell, sublicense, or create competing services from the Services except as permitted by law or agreed in writing.

16. Feedback

If you provide suggestions, comments, ideas, or feedback, you grant LeadSnapback a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the dashboard, website, email, or another reasonable method. Updated Terms become effective when posted or as otherwise stated. Your continued use of the Services after changes take effect means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of [State], without regard to conflict-of-law rules. The parties agree that any dispute will be brought in the state or federal courts located in [County, State], unless LeadSnapback chooses or is required to pursue another lawful forum.

[Attorney to review whether to add arbitration, class-action waiver, small-claims carveout, or venue-specific language.]

19. Contact

Questions about these Terms should be sent to:

LeadSnapback
[Legal entity name]
[Business address]
[Support email]